Terms of Service
Last updated: 6 November 2026
1. Scope
These terms apply to all services described on this website and provided by Keelhouse Commerce Limited. Each engagement is confirmed in a written proposal or order form (“Proposal”). If a Proposal conflicts with these terms, the Proposal prevails.
2. Independent provider
Keelhouse is an independent service provider. We are not affiliated with, endorsed or sponsored by Etsy, Amazon or any other marketplace. Marketplace names are used only to describe the platforms we work on.
3. Prices
Prices on this website are reference prices. The price for your engagement is the one agreed in your Proposal, which may bundle, discount or waive items. We review rates with you every 6 months and give 30 days’ notice of any change.
4. Your responsibilities
You keep ownership and control of your marketplace accounts and grant us access through official user-permission tools where available. You provide accurate product information and confirm that all designs, images and trademarks you supply are yours or licensed to you.
5. Our responsibilities
We perform the services with reasonable skill and care, follow the written SOP agreed during onboarding, and follow each marketplace’s published policies.
6. Fees and payment
Base fees are billed in advance on the first day of each service month. Usage is billed at the end of the month at the rates in your Proposal, with a breakdown. One-time projects require a 50% deposit and the balance on delivery. Invoices are due within 7 days. Prices exclude marketplace fees, ad spend, printing, shipping and other third-party costs.
7. Term and cancellation
Monthly engagements run month to month and may be cancelled by either side with 30 days’ written notice. We may pause services if an invoice is more than 14 days overdue.
8. Intellectual property
Designs and content we create for you become yours once paid in full. We keep working files for 90 days for support. We show your work in our portfolio only with your written permission.
9. No guaranteed results
Sales, rankings, ad performance and account health depend on factors outside our control, including marketplace decisions. We do not guarantee specific results.
10. Limitation of liability
Our total liability under any engagement is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect losses, lost profits, or marketplace actions such as listing removals or account suspensions that were not caused by our breach of these terms.
11. Governing law
These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction.